Frequently asked questions about Ghst Ktchn's products and services 👻

Do you offer finance?


We don’t offer finance but we can put you in contact with a finance company we work with. Head to our finance page for more information.

What do you build?

We design and build professional-grade mobile kitchens: trailers, trucks and carts. Whether you’re a festival trader, start-up barista or established brand-we’ll help you launch a mobile concept.

Can I buy a ready-built unit or do you only do custom builds?

No — all our tailers are custom builds. You can choose from preconfigured models (trailers, carts) or go fully custom with your size, layout and equipment. However we are able to discuss lease agreements. Please contact us for more details.

What about mobile self-build kits or DIY options?

We offer self-build kits & parts (body components, water/electrical kits, etc) so you can build or up-fit your own mobile unit.

Are your builds compliant / up to trade standards?

Absolutely. Every trailer/truck/cart is engineered for safe towing, service-flow, and compliant gas, electrical and plumbing systems.

How long does a custom build take?

Build times vary depending on size and complexity, but you’ll receive a detailed timeline once the design is approved. Approx 3-6months lead time from booking your build slot. 

What are your lead times?

We're a busy workshop so early booking is advised. Once your build slot is secured there is a 3-6 months lead time, depending on the scope of your project.

How do I apply for finance?

We don’t offer finance but we can put you in contact with a finance broker we work with. Head to our finance page for more information.

What size/format options do you offer?

We build in various formats: towable trailers of different lengths & axle configurations, truck conversions, compact carts. Check out our brochure for dimensions.

Can you help with branding and exterior design?

Yes — we offer advice on exterior design, branding and signage. This is all fully customised so your mobile kitchen looks as good as it works. 

Do you offer after-sales support / maintenance?

Yes — every build is backed by our aftercare team, guidance and support.

What are your starting costs?

Pricing depends on size, equipment and customisation. Basic units start from approximately £24,995-38,995 (UK) – for a personalised quote please fill out our quick enquiry form.

Do you offer after-sales support / maintenance?

Yes — every build is backed by our aftercare team, guidance and support.

Do you have any food trucks for sale?

If you are not ready for a bespoke build please check out our rent a trailer page.

Do I have to visit to make an order?

Our dedicated team correspond via phone, email and zoom so no matter where you are in the world we can process your order.

Could I supply my own vehicle?

Yes, we would like you to source your own Van as we no longer offer this service, please contact us first to discuss the models we're able to convert. We would have to inspect the vehicle at our workshop before committing.

Why choose a HY Replica trailer over a classic van?

Parts need to be ordered from specialist suppliers and when something goes wrong you will need to find a mechanic that can work on classic a classic vehicle. This also means your business is out of action (unless towed) untill it's fixed.

Do I need a license to tow trailers?

Here's what the DVLA say you’re currently allowed to tow in UK (as of Dec 2021) 

Licences issued before 1 January 1997: 

You will not be affected by the changes if you passed your car driving test before 1 January 1997. You’re usually allowed to drive a vehicle and trailer combination up to 8,250kg maximum authorised mass (MAM). View your driving licence information to check. You’re also allowed to drive a minibus with a trailer over 750kg MAM. (MAM is the limit on how much the vehicle can weigh when it’s loaded.) 

Licences issued from 1 January 1997 to 18 January 2013:

If you passed your car driving test from 1 January 1997 to 18 January 2013, you can currently drive either of the following: A car or van up to 3,500kg MAM towing a trailer of up to 750kg MAM (up to 4,250kg in total) A trailer over 750kg MAM, as long as it is no more than the unladen weight of the towing vehicle (up to 3,500kg in total). You’ve had to pass a car and trailer driving test if you want to tow anything heavier. 

Licences issued from 19 January 2013:

If you passed your car driving test from 19 January 2013, you can currently drive either of the following: A car or van up to 3,500kg MAM towing a trailer of up to 750kg MAM (up to 4,250kg in total). A trailer over 750kg MAM as long as the combined MAM of the trailer and towing vehicle is no more than 3,500kg. You’ve had to pass a car and trailer driving test if you want to tow anything heavier. 

Are your trailers type approved or IVA'd?

Our regular trailers are type approved. All custom trailers are IVA’d.

What type of vehicle do I need to tow a trailer?

Most SUV’s and hatchback’s are large enough to tow our replica trailers. You would need a larger SUV or pick up truck to pull one of our towable containers.

I'm thinking of converting a van myself can you offer any advice?

Here at GHST KTCHN we are working on giving you more information about our self-build components and how to use them. If you have any queries drop us a DM.

Can I supply my own equipment?

Of course you can. We would need design specs and dimensions during the design stage. We don’t have facilities to store your equipment, we will arrange a date to receive equipment when we are ready for installation.

What payments do you accept?

We accept bank transfer.

Can I visit the workshop?

You are welcome to book a visit to our workshop and meet the team.  We are based in Halstead, Essex. Visits are by appointment only, please call the office on + 44 (0) 1621 927210 or alternatively use the contact form.

What power source do you use?

If you need a standalone electrical supply, we can provide lithium batteries as a greener and more compact power solution. For more information about this power source and its sustainability click here. Alternatively, we also have a variety of generator options available for hire on request.  

The short wheelbase H-vans have a 16 amp electrical supply for an external hook up, whereas the long wheelbase vans have a dual 32 amp supply and two exterior hook ups.  

Please note that the more power you require (i.e. for appliances with heated elements, such as ovens, griddles and kettles), the larger the generator you will need. Speak to the design team if you require alternative options.

How much deposit do you need to secure build?

Our payment break down guide is 40% deposit to secure build slot, 30% due at fit out, 30% on completion. 

Do I come up with the internal spec and design?

Most clients choose their own colour scheme and brand specifications and we will design the most efficient interior layout based upon the size and equipment requirements. As professional mobile catering builders we use our expertise and experience to create your perfect working environment.

Can I see the progress of my van during the build?

We have a dedicated customer portal that you will added to, where we will discuss and request any information needed for the build, updating you throughout the process and will be on-hand should you have any queries.

Can I pay cash on delivery?

Yes of course, please note your food truck must be paid for in full before we release it from our premises. Any delayed payments will halt production and therefor your lead times may vary. All vans remain the property of GHST KTCHN until paid for in full.

How do I return my order?

If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.

All orders can be returned within 30 days.

Once we have received the order return, the refund will be processed within 14 business days.

Are there any shipping costs?

Shipping Costs Explained: Everything You Need to Know Before Checkout.

Can I still change my order?

If you want to change your order, please send us an email. We will see what is still possible.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.