Frequently asked questions

Do you offer finance?


We don’t offer finance but we can put you in contact with a finance company we work with. Head to our finance page for more information.

Do you have any food trucks for sale?

If you are not ready for a bespoke build please check out our rent a trailer page.

Do I have to visit to make an order?

Our dedicated team correspond via phone, email and zoom so no matter where you are in the world we can process your order.

What are your lead times?

Once your build slot is secured there is a 3-6 months lead time, depending on the scope of your project.

Could I supply my own vehicle?

We source new modern vehicles and hold stock of well sourced Citroën HY so you do not need to supply the vehicle, however you are welcome to provide your own van if you wish. (We would have to inspect the vehicle at our workshop before committing.)

What are the classic vans like to service?

Servicing work is basic and most garage & workshops can carry out work on these vans. Parts are readily available from specialist parts suppliers.

Do I need a license to tow trailers?

What you’re currently allowed to tow in UK (as of Dec 2021) 

Licences issued before 1 January 1997: 

You will not be affected by the changes if you passed your car driving test before 1 January 1997. You’re usually allowed to drive a vehicle and trailer combination up to 8,250kg maximum authorised mass (MAM). View your driving licence information to check. You’re also allowed to drive a minibus with a trailer over 750kg MAM. (MAM is the limit on how much the vehicle can weigh when it’s loaded.) 

Licences issued from 1 January 1997 to 18 January 2013:

If you passed your car driving test from 1 January 1997 to 18 January 2013, you can currently drive either of the following: A car or van up to 3,500kg MAM towing a trailer of up to 750kg MAM (up to 4,250kg in total) A trailer over 750kg MAM, as long as it is no more than the unladen weight of the towing vehicle (up to 3,500kg in total). You’ve had to pass a car and trailer driving test if you want to tow anything heavier. 

Licences issued from 19 January 2013:

If you passed your car driving test from 19 January 2013, you can currently drive either of the following: A car or van up to 3,500kg MAM towing a trailer of up to 750kg MAM (up to 4,250kg in total). A trailer over 750kg MAM as long as the combined MAM of the trailer and towing vehicle is no more than 3,500kg. You’ve had to pass a car and trailer driving test if you want to tow anything heavier. 

Are your trailers type approved or IVA'd?

Our regular trailers are type approved. All custom trailers are IVA’d.

What type of vehicle do I need to tow a trailer?

Most SUV’s and hatchback’s are large enough to tow our replica trailers. You would need a larger SUV or pick up truck to pull one of our towable containers.

I'm thinking of converting a van myself can you offer any advice?

Here at C&E we have our own tricks and way of working, so as a business we cannot share our trade secrets or give personal advice for non-clients. 

Can I supply my own equipment?

Of course you can. We would need design specs and dimensions during the design stage. We don’t have facilities to store your equipment, we will arrange a date to receive equipment when we are ready for installation.

What payments do you accept?

We accept bank transfer.

Can I visit the workshop?

You are welcome to book a visit to our workshop and meet the team.  We are based in Maldon, Essex. Visits are by appointment only, please call the office or alternatively use the booking form.

What power source do you use?

If you need a standalone electrical supply, we can provide lithium batteries as a greener and more compact power solution. For more information about this power source and its sustainability click here. Alternatively, we also have a variety of generator options available for hire on request.  

The short wheelbase H-vans have a 16 amp electrical supply for an external hook up, whereas the long wheelbase vans have a dual 32 amp supply and two exterior hook ups.  

Please note that the more power you require (i.e. for appliances with heated elements, such as ovens, griddles and kettles), the larger the generator you will need. Speak to the design team if you require alternative options.

How much deposit do you need to secure build?

Our payment break down guide is 40% deposit to secure build slot, 30% due at fit out, 30% on completion. 

Do I come up with the internal spec and design?

Most clients choose their own colour scheme and specifications, if you are unsure this can be based on our previous builds. As professional custom catering truck builders we use our expertise and experience to create your perfect working environment.

Could I save money by suppling the vehicle?

The bulk cost of our custom vans comes from the parts and labour so the money you save will be minimal.

Can I see the progress of my van during the build?

If requested, we are happy to send you photos of your van’s progress.

Can I pay cash on delivery?

Your food truck must be paid for in full before we release it from our premises. All vans remain the property of Catering & Exhibition until paid for in full.

How much does a custom catering van cost?

Prices vary depending on the model, size and the individual specifications required. Please call or email us to discuss pricing.  

How do I return my order?

If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.

All orders can be returned within 30 days.

Once we have received the order return, the refund will be processed within 14 business days.

Are there any shipping costs?

Shipping Costs Explained: Everything You Need to Know Before Checkout.

Can I still change my order?

If you want to change your order, please send us an email. We will see what is still possible.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.